How to Order

For more information on how to order, please read information below.

SG World’s portfolio covers a unique range of products and therefore it is sometimes necessary for us to request more information.  Should this be the case, a member of Customer Services will contact you by phone/email to ask for any additional information needed once you have placed your order.  More information is provided below for your reference.

ID Cards

You will be asked to provide details needed on the ID cards i.e. name, job title etc.

Wristbands

When ordering wristbands you will be asked what you would like to be printed on them e.g. name of school, name of contact, telephone number of contact.

Cheques

We will send you a form via email to complete your bank details etc. upon receipt of your order.  We will then liaise with your bank on your behalf.

Logos

In order for us to produce a printed product of the highest quality, please supply your logo as an electronic file.  Please send your logo to logos@theeducationcatalogue.co.uk along with the pantone colour references used in the logo.

Electronic files accepted: Adobe Illustrator (.ai), Macintosh EPS (.eps), Adobe Photoshop (.psd), TIFF (.tif) or JPEG (.jpg).  Please note for files .psd, .tif and .jpg, the resolution should be at least 600dpi and the image size be at least 50mm x 50mm.

Please attach a good quality printed sample of your logo (a letterhead or compliment slip will be fine) to the order form so that we may check your electronic copy has not been corrupted during transmission and to enable us to match colours.

If you do not have an electronic version of your logo available then a good quality printed sample (a letterhead or compliment slip will be fine) may be used for us to redraw your logo and match colours as best we can. 

If for any reason we are unable to use the supplied electronic artwork then we will endeavour to re-draw your logo as close as possible.

Proofs

We will send you proof(s) of your system(s) which will need to be authorised prior to printing.  We will make amends where necessary to ensure the products meet your core needs.

All instructions for authorising / amending proofs will be detailed in the email transmission containing your proof document.  All proofs will be submitted via email so please ensure that this information is completed on the order form.

Prices for quantities not listed

If you would like prices for quantities not listed in the catalogue please contact us on 01270 588 211 or email orders@theeducationcatalogue.co.uk

Please note that images of the products are a visual representation only and actual items may vary from that shown.

Additional information

Terms and Conditions

All orders for goods in this catalogue should be submitted to our Crewe Office and are subject to these conditions and our acceptance. No other terms apply unless agreed in writing.

Personalised Items

Artwork will be generated upon receipt of orders for personalised items and proofs will be issued via email for approval. Items will not be printed until SG World has received approval in writing.

Personalised items have a lead time of 3-5 weeks with the exception of ID Bands, which take approximately 5 working days.

Deliveries - General terms of delivery

Only establishments based in the UK are able to receive orders from SG World.  Due to handling costs, we cannot accept any orders under £20 (excludes shipping).  You must notify us within 7 days of delivery of the goods if they are incomplete or incorrect and you must notify us within 7 days of receipt of our invoice if the goods have not been delivered. We shall be entitled to deliver the goods in one or more installments.

Method of delivery

All items will be delivered by ANC Courier directly to the address you have stated as your delivery address.

Delivery times

Dependant on the delivery service chosen, the normal delivery time is 1-4 days.  The delivery time for an ‘A’ service is 1-2 working days.  The normal delivery time for a ‘B’ service is 2-4 working days.  Delivery times are Monday-Friday (except public holidays) 08.30 to 17.00.  Working hours are 9:00 - 17:00 Monday to Friday. Orders for stock items received over weekends or bank holidays will be dispatched the next working day.  Orders will be dispatched on the same day providing the order is for stock items and is placed before 1pm (GMT).

Exchanges and returns - Our rules

According to British law, you have the right to return goods within 28 days upon receiving them. Returned items should not have been damaged and should be returned unused in good condition. When returning or exchanging an article you are liable for the cost of the return delivery. However, if there is an inquiry concerning damaged goods, or if the return is due to a mistake made by SG World, we will reimburse you for the return delivery cost.

How to return

Contact SG World on 0800 622322 detailing the reason for the return, your order number, and what items you wish to return.

Cancellations

If you need to cancel an order, you will need to advise us by phone (0800 622322) or e-mail (orders@theeducationcatalogue.co.uk) as soon as possible. If the goods have already been dispatched we will arrange collection before crediting the amount accordingly.  If the order has not yet been dispatched we will credit your payment and cancel the order.

Other general terms - Price changes

SG World reserves the right to change prices. The price at the time of making an order is valid throughout that buying process.

Product information

SG World reserves the right of errors caused by type faults or unintentional errors in the product information or on our catalogue and web pages. We cannot guarantee our pictures to display all colours with 100% accuracy.

For our full terms and conditions please contact customer services on 01270 588 211 or visit

www.theeducationcatalogue.co.uk