TERMS AND CONDITIONS OF SALE
1. TERMS AND CONDITIONS OF SALE
a) All orders are accepted by SG World subject to these Conditions.
b) Where special conditions contained in the Buyer's Order Forms are:
i) at variance with these conditions, SG World's conditions shall prevail.
ii) in addition to these conditions, the Buyer's conditions shall not apply unless expressly agreed otherwise in writing by SG World in which event any such agreement shall apply on the particular order concerned, except where SG World agrees otherwise.
c) All orders are despatched ex-works (EXW) and all amounts invoiced are due within 30 days of invoice date.
d) SG World offers trade credit facilities subject to the receipt of
satisfactory trade references and/or the obtaining of satisfactory credit references from an established credit referencing agency. SG World reserves the right to refuse or withdraw such facilities at any time.
e) SG World reserves the right to share its trading details with established credit reference agencies.
2. ACCEPTANCE
All orders are subject to final acceptance by the factory.
3. Price changes
SG World reserves the right to change prices. The price at the time of making an order is valid throughout that buying process..
4. CARRIAGE
Carriage is charged separately in line with our prevailing published tariff.
5. DELIVERY
General terms of delivery
Only establishments based in the UK are able to receive orders from SG World. Due to handling costs, we cannot accept any orders under £20 (excludes shipping).
Due to the manufacturing process, we reserve the right to ship + or – 10% of any personalised item.
You must notify us within 7 days of delivery of the goods if they are incomplete or incorrect and you must notify us within 7 days of receipt of our invoice if the goods have not been delivered. We shall be entitled to deliver the goods in one or more instalments.
The risk in the goods will pass to you upon their delivery to the address specified by you in your order.
Method of delivery
All items will be delivered by ANC Courier directly to the address you have stated as your delivery address.
Delivery times
Dependant on the delivery service chosen, the normal delivery time is 1-4 days.
The delivery time for an ‘A’ service is 1-2 working days.
The normal delivery time for a ‘B’ service is 2-4 working days.
Delivery times are Monday-Friday (except public holidays) 08.30 to 17.00
Working hours are 9:00 - 17:00 Monday to Friday. Orders for stock items received over weekends or bank holidays will be dispatched the next working day.
Orders will be dispatched on the same day providing the order is for stock items and is placed before 1pm (GMT).
Delivery charge
An ‘A’ service is charged at £10 and a ‘B’ service is charged at £6. We reserve the right to increase the charge for parcels that weigh in excess of 25KG.
6. CANCELLATION
Exchanges and returns
Our rules
According to British law, you have the right to return goods within 28 days upon receiving them. Returned items should not have been damaged and should be returned unused in good condition. When returning or exchanging an article you are liable for the cost of the return delivery. However, if there is an inquiry concerning damaged goods, or if the return is due to a mistake made by SG World, we will reimburse you for the return delivery cost.
How to return
Contact SG World on 0800 622322 detailing the reason for the return, your order number and the items you wish to return.
Cancellations
If you need to cancel an order, you will need to advise us by phone (0800 622322) or e-mail (educationdirect@sgworld.com) as soon as possible. If the goods have already been dispatched we will arrange collection before crediting the amount accordingly. If the order has not yet been dispatched we will credit your payment and cancel the order.
Purchase info/General terms
Alteration of terms
If we make any deviations from our General terms it will be clearly stated in the product information concerned. By placing your order you also accept these deviations.
Other general terms
Force Majeur
If SG World fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeur such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, SG World will not be responsible for the consequences.
Price changes
SG World reserves the right to change prices. The price at the time of making an order is valid throughout that buying process.
7. DAMAGE CLAIMS
No liability will be accepted by SG World in respect of any claim arising out of damage to goods in transit. SG World may however in its absolute discretion agree to compensate the buyer in whole or in part in respect of any such damage which is proved to have occurred.
8. TRADE CUSTOMS
The following trade customs have been in wide use for years and have been adopted by SG World.
a) Quantities delivered:
Overruns and underruns of special made to order printed products not to exceed 10% of the quantity ordered. Invoicing shall be for the actual quantity within the 10% limit.
b) Negatives and plates:
Negatives, positives, plated and other items, when made by SG World, shall remain our exclusive property.
c) Quotation:
Quotations are only for work according to the original specifications and detailed copy must accompany the request.
If, through customers error, or change of mind, work has to be done a second time or more, such extra work shall carry an additional charge at prevailing rates for work performed. Factory quotations are limited to acceptance within a sixty day period or less upon notification.
d) Customers property:
All customers property that is stored with SG World is at customers risk, and SG World is not liable for any damage or loss. It is understood that the gratuitous storage of customers property is solely for the benefit of
the customer.
e) Warehousing and Call-off orders:
Where orders involve warehousing for subsequent delivery, the following conditions apply:-
(1) the first delivery must represent at least 20% of the total order.
(2) if all goods have not been called-off within 12 months of the
original order, then disposal instructions will be requested and
any remaining goods will be due for immediate payment.
(3) if no disposal instructions are received, then an ad valorem
charge of 1.5% per month will be made and the goods will be
destroyed after 3 months.
9. MINIMUM ORDER VALUE
The minimum order value is £20.00. If an order is placed below this value it will incur an administration charge increasing the value to £20.00.
10. COPY
A charge may be made to cover any additional work involved where
copy supplied is not clear and legible.
11. PROOFS
Proofs of all work may be submitted for customer's approval and the printer shall incur no liability for any errors not corrected by the
customer in proofs submitted. Customer's alterations and additional
proofs necessitated thereby shall be charged extra. When style, type, or layout is left to the printer's judgement, charges therefrom made by the customer shall be charged extra.
Approval of proofs
Artwork will be generated upon receipt of orders for personalised items and proofs will be issued via email for approval. Items will not be printed until SG World receives approval in writing.
Personalised items have a lead time of 3-5 weeks with the exception of ID Bands which take approximately 5 working days.
12. INTEREST
Payment of all sums due by the buyer to SG World shall be made
within 30 days of the invoice date and interest will be paid by the
buyer to SG World and on all sums outstanding beyond this period at the calendar monthly rate of 1%.
13. SALE OF GOODS ACT 1979
Ownership of goods referred to on our invoice remains with our company until paid for in full.
14. MONEY LAUNDERING REGULATIONS 2003
It is the Company policy not to accept any payments in cash for amounts exceeding £500. Cash is defined as notes, coins and traveller’s cheques in any currency. This policy does not apply to payments made by BACS, credit card, cheques or any other electronic method of money transfer.
April 2006
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